We collect information to provide and improve our sovereign cloud storage and HPC services. This includes:

• Personal Information: Name, email address, phone number, job title, and institutional affiliation provided during account registration, support requests, or sales inquiries.
• Technical & Usage Data: IP address, browser type, device information, access logs, and metadata related to your use of our platform and data centers.
• Customer Data: The engineering, genomic, and other datasets you entrust to our secure storage and computing environment. We process this data as a processor under your instructions.

Cookies and Tracking Technologies

We use essential cookies for site functionality and security. We may use analytics cookies to understand aggregate usage patterns, which help us improve our services. You can manage cookie preferences through your browser settings.

Your information is used strictly for defined business purposes:

• To provide, operate, and maintain our secure cloud infrastructure and HPC solutions.
• To ensure data residency compliance within Canada and manage our climate-controlled data centers.
• To communicate with you regarding your account, support requests, service updates, and security notifications.
• To invoice for services and manage our contractual relationship.
• To improve the performance, security, and reliability of our platform.
• To comply with applicable Canadian laws and regulations.

We do not sell your personal information or customer data to third parties.

We may share your information only in the following limited circumstances:

• Service Providers: With trusted sub-processors (e.g., infrastructure monitoring, payment processing) who are contractually bound to protect your data and operate under our strict data residency and security requirements.
• Legal Obligations: If required by law, such as to comply with a subpoena, court order, or valid legal process from Canadian authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where the receiving party agrees to uphold this Privacy Policy.

International Transfers

As a domestic provider, our primary data centers are located in Canada. We do not routinely transfer personal data outside of Canada unless explicitly instructed by you or required for specific technical processing, in which case equivalent protection measures are applied.

We implement robust technical and organizational measures to protect your data, including encryption, access controls, and redundant systems in our secure facilities.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer data is retained as per your service contract.

Under Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Withdraw Consent: Withdraw your consent for processing where consent is the legal basis, subject to legal or contractual restrictions.
• Deletion: Request deletion of your personal information, subject to certain exceptions.

To exercise these rights, please contact us using the details below. We will respond to your request in accordance with applicable law.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer:

Dorvalix Cloud Infrastructure
Email: info@dorvalix.cloud
Phone: 586-598-9742
Address: 8418 Adan Points

Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the bottom of this page will indicate the latest revision. We encourage you to review this page regularly.